Brisbane Roar Supporters Forum

General Category => Roar Discussion => Topic started by: My.2cents on June 10, 2016, 11:02:04 AM

Title: Memberships
Post by: My.2cents on June 10, 2016, 11:02:04 AM
Hey everyone
Could not find a topic so thought I'd post my own
When do the memberships get renewed?
I have heard nothing from the club.
Title: Re: Memberships
Post by: mellod on June 10, 2016, 11:09:38 AM
I think this is a mystery to everyone. Haven't heard anything either.
Title: Re: Memberships
Post by: gooseman22 on June 10, 2016, 11:35:33 AM
Maybe they're protesting, and won't renew till the Bakries are gone ;-p
Title: Re: Memberships
Post by: Finsta on June 10, 2016, 12:04:37 PM
Valuable time is being lost. Sad times
Title: Re: Memberships
Post by: My.2cents on June 10, 2016, 12:25:22 PM
Good. I was forgotten about during the finals as the club had no record of my membership. Just wanted to make sure I was not left behind again.
Title: Re: Memberships
Post by: mellod on June 22, 2016, 12:34:54 PM
I assume any ownership changes would need to be sorted out prior to people being able to purchase memberships. Bakries wouldn't want to put effort/money into it if they are just selling anyways. I can't imagine why else they wouldn't have released the renewals.

I am guessing that the new ownership structure will be announced and they will use the excitement from this as a push to bring in new members and get people to renew.
Title: Re: Memberships
Post by: Cameron89 on June 23, 2016, 12:14:52 AM
I could have sworn in the last couple of home games, there was a mention of the next season tickets being available already, but I've seen nothing about it....so either the club promoted something not for sale yet, or I'm imagining things.

Both quite possible.
Title: Re: Memberships
Post by: Paolo on May 16, 2017, 02:41:01 PM
Got a call today from the Roar, Jack Hingert on the phone thanking for Den membership and asking for renewal for next year . If I was interested the girls were on the phone ready to process renewal. I already have auto renewal.. but what a great effort to capture the current membership to renew..

P.
Title: Re: Memberships
Post by: mellod on May 16, 2017, 03:21:44 PM
Had a missed call from Jade North. Left a message asking for same seat renewal. I know a lot of other clubs do it and I always thought Roar should as well.

Great that they are trying to made the connection between fans and players.
Title: Re: Memberships
Post by: mellod on May 16, 2017, 03:44:02 PM
Anyone know why the costs have gone up this year? It seems like a lot. $35 extra for GA and $65 for Silver and Platinum.
Title: Re: Memberships
Post by: Orange Emperoar on May 16, 2017, 03:51:52 PM
My call was from Bowlesy. Our group is also on auto-renewal, so I just had a quick chat about his condition.
It's not much, but it does make you feel closer to the club with this kind of interaction.
Title: Re: Memberships
Post by: Finsta on May 16, 2017, 04:14:56 PM
Anyone know why the costs have gone up this year? It seems like a lot. $35 extra for GA and $65 for Silver and Platinum.
I think we may have an extra (14th) home game next season. This season we only had 13 regular season home games.
Title: Re: Memberships
Post by: Finsta on May 16, 2017, 04:16:07 PM
And biig Kudos to the club for getting the membership drive happening already. Plenty of missed opportunities in the past with memberships not becoming available till late June and beyond.
Title: Re: Memberships
Post by: Chico Raul on May 16, 2017, 04:21:50 PM
Anyone know why the costs have gone up this year? It seems like a lot. $35 extra for GA and $65 for Silver and Platinum.
I think we may have an extra (14th) home game next season. This season we only had 13 regular season home games.
Isn't the 14th game played in a regional location?
Title: Re: Memberships
Post by: Paolo on May 16, 2017, 04:26:03 PM
yes but I believe its still free if you go... ( I may be wrong..)
Title: Re: Memberships
Post by: coast on May 16, 2017, 08:15:48 PM
And biig Kudos to the club for getting the membership drive happening already. Plenty of missed opportunities in the past with memberships not becoming available till late June and beyond.

A cynic might suggest they are trying to get in before pre season.
Title: Re: Memberships
Post by: miron mercedes on May 17, 2017, 08:17:41 AM
how do you know if you are on auto renewal ?
I got a call form Corey Brown but I wasn't available and got a voicemail .I thought it was a recorded message but thinking about it now he did say my name.
Title: Re: Memberships
Post by: fitzyrj on May 29, 2017, 05:39:47 PM
Wow... Junior ticket has doubled?? Is the club flying it's members to the 14th game??


Sent from my iPhone using Tapatalk
Title: Re: Memberships
Post by: Chico Raul on May 30, 2017, 04:55:01 PM
how do you know if you are on auto renewal ?
I got a call form Corey Brown but I wasn't available and got a voicemail .I thought it was a recorded message but thinking about it now he did say my name.
I have the same question.
I have just seen a Ticketek transaction on my credit card for 303.95. I have not ordered anything and my Ticketek account shows no recent orders.
Brisbane Roar contacted me about renewing on 17th May and about the free cap if I renewed by Friday 9th June.
Which I have not done yet.
When I check my account it shows my Member status as "RENEW" but it also says "There are currently no past season packages available for renewal". I am not sure what it all means.
Normally an auto renewal is accompanied by an email confirmation.
I don't know whether to contact the bank because someone has hacked my credit card or whether it is the Brisbane Roar renewing my membership.
 
Title: Re: Memberships
Post by: B2B on May 30, 2017, 05:06:12 PM
Hopefully the club promotes memberships a lot better then they have in the past years. Releasing them earlier than usual is a good start.. With a city this size and a club with plenty of success, 10,000 + members should be considered realistic and likely of achieving.
Title: Re: Memberships
Post by: Paolo on May 30, 2017, 06:16:42 PM
Hi Chico, the amount you have paid is correct for the renewal, I got a call during last week advising me that the money would come out over the weekend , and if it was ok as I had a couple to put on the card.
Also I received a receipt via email, for the Roar Office... check your spam just in case....

P.
Title: Re: Memberships
Post by: Chico Raul on May 30, 2017, 08:33:38 PM
Hi Chico, the amount you have paid is correct for the renewal, I got a call during last week advising me that the money would come out over the weekend , and if it was ok as I had a couple to put on the card.
Also I received a receipt via email, for the Roar Office... check your spam just in case....

P.
Thanks.
I didn't receive a call, but I noticed today that the contact number was incorrect in the account details. Although with a bit of intelligence they could have figured it out as it it was recorded as starting with 4 rather than 04. They have the right email though and I did not receive anything.
I was going to renew anyway, but if the transaction is by the Roar, then  it's a bit irregular to operate this way.
I have emailed the membership team to enquire.
 I was going to contact the bank and stop the transaction and will hold off.
Title: Re: Memberships
Post by: Orange Emperoar on May 30, 2017, 10:58:44 PM
My card has been charged correctly for four memberships. I received an email days after the semi telling me that we would soon be getting communication from the club and that auto-renewal meant we would be charged unless they heard different.
A week or so later I got a call from Bowlesy, then the next day again from Jamie Young, and I advised both that I expected to be renewing and that my payments would be automatic.

My view is that they are getting things done smartly and can concentrate on getting the membership packs out more than a week before the first game (I hope at a pre-season event rather than posted).
Title: Re: Memberships
Post by: Chico Raul on May 31, 2017, 12:01:34 PM
I have heard back from the membership team this morning after I emailed them, confirming that my membership rolled over.
I don't mind, but the club really should be advising people properly and professionally. I should not find out by finding a rogue transaction on my credit card.
I wasn't actually aware that they were holding my credit card details.
I checked my email and spam folder and cannot find anything saying they would do this.
The idea of calling people is great, but if they do not actually get through when they call, then they should not proceed.

 
Title: Re: Memberships
Post by: medley on May 31, 2017, 12:51:14 PM
I have heard back from the membership team this morning after I emailed them, confirming that my membership rolled over.
I don't mind, but the club really should be advising people properly and professionally. I should not find out by finding a rogue transaction on my credit card.
I wasn't actually aware that they were holding my credit card details.
I checked my email and spam folder and cannot find anything saying they would do this.
The idea of calling people is great, but if they do not actually get through when they call, then they should not proceed.

 

I received an email prior to them automatically renewing my membership and giving a date to change your mind.
However I opted out preferring to see what direction the club takes during the off season.
Title: Re: Memberships
Post by: spongebob on May 31, 2017, 02:06:39 PM
I didn't get an email reminding  me it was time to renew (or phone call) which is pretty average. How hard can it be to send emails to all members who haven't renewed?

Just renewed now and the lady I spoke to was very helpful.

Got a confirmation email that says "thanks for coming on board for 2017/18 season..blah blah blah." Which is immediately under a photo of Borello and McClaren - surely a better image could be found.

plus points to the lady at the club for her help but overall more effort needed to chase / retain members especially if brisbane becomes a two team town.
Title: Re: Memberships
Post by: Chico Raul on May 31, 2017, 02:34:07 PM
I have heard back from the membership team this morning after I emailed them, confirming that my membership rolled over.
I don't mind, but the club really should be advising people properly and professionally. I should not find out by finding a rogue transaction on my credit card.
I wasn't actually aware that they were holding my credit card details.
I checked my email and spam folder and cannot find anything saying they would do this.
The idea of calling people is great, but if they do not actually get through when they call, then they should not proceed.

 

I received an email prior to them automatically renewing my membership and giving a date to change your mind.
However I opted out preferring to see what direction the club takes during the off season.
As a matter of interest if you still have the email, could you advise what the title of it was; when it was sent; and which address it came from please. I can try again to find it.
But I note spongebob also not able to find it.
I can think of quite a few reasons why the way the Roar is handling this is not correct although as I said before, I would have renewed anyway. But that is not the point. In fact I am not sure it is legal.
Title: Re: Memberships
Post by: medley on May 31, 2017, 03:50:40 PM
Chico see below ..
It was titled "2017/18 memberships same seat renewal.....now open" and sent April 30th
I opted out and received a call from Mark  Kingsman. I am yet to decide whether to rejoin but I'm not greatly optimistic on how our club is run. The latest on the club fines didn't help! Still pissed off on the Broich thing too but I'll get over it, one day.
Rejoin or not I'll always support the Roar!



In the coming days you will start to see information advertising 2017/2018 memberships now on sale for full season members wishing to renew their seats from the 2016/2017 season.

Our records indicate that when you placed your order for the 2016/2017 season you opt'd in to automatically renew your membership for 2017/2018 season. As such, when you log onto your member profile during the same seat period you will get an error message if you go to renew your seats.

Please note, this is simply because the system has recognised you already wish to renew your memberships and will automatically rollover and deduct payment from your account on May 27th 2017.

Should you wish to make changes or cancel your automatic rollover, please email the Brisbane Roar Membership team membership@brisbaneroar.com.au and advise them of any changes by May 25th 2017.

Further information regarding your automatic rollover will be sent to you in the coming days.
Title: Re: Memberships
Post by: Chico Raul on May 31, 2017, 05:16:35 PM
Chico see below ..
It was titled "2017/18 memberships same seat renewal.....now open" and sent April 30th
I opted out and received a call from Mark  Kingsman. I am yet to decide whether to rejoin but I'm not greatly optimistic on how our club is run. The latest on the club fines didn't help! Still pissed off on the Broich thing too but I'll get over it, one day.
Rejoin or not I'll always support the Roar!



In the coming days you will start to see information advertising 2017/2018 memberships now on sale for full season members wishing to renew their seats from the 2016/2017 season.

Our records indicate that when you placed your order for the 2016/2017 season you opt'd in to automatically renew your membership for 2017/2018 season. As such, when you log onto your member profile during the same seat period you will get an error message if you go to renew your seats.

Please note, this is simply because the system has recognised you already wish to renew your memberships and will automatically rollover and deduct payment from your account on May 27th 2017.

Should you wish to make changes or cancel your automatic rollover, please email the Brisbane Roar Membership team membership@brisbaneroar.com.au and advise them of any changes by May 25th 2017.

Further information regarding your automatic rollover will be sent to you in the coming days.
Thanks.
I just did a search. I am a real hoarder and tend to move stuff into a junk folder rather than delete it. I have been unable to find it. So I don't believe it was sent to everyone.
I have asked the membership team for more information and a receipt and so far have not heard back.

The closest I got to the email was a newsletter on 4th May (so they have my email address)

Calling all BRFC 2016/17 Full Members
In case you missed it! Same seat renewals for the Hyundai A-League 2017/18 season are now open for BRFC 2016/17 Full Members! Renew by Friday, 9th June 2017 and get a free member cap! #FeelTheRoar


 
Title: Re: Memberships
Post by: Orange Emperoar on May 31, 2017, 05:38:22 PM
Is there a chance that you are not the primary account holder for a group of memberships? I am, and I believe that none of the others received emails or calls.
Title: Re: Memberships
Post by: Chico Raul on June 01, 2017, 07:44:28 AM
Is there a chance that you are not the primary account holder for a group of memberships? I am, and I believe that none of the others received emails or calls.
No there is just me. I suspect that the membership folk haven't got their processes right. It looks like the same deal as with the ACL.
They really need some professional project management.
Title: Re: Memberships
Post by: Chico Raul on June 02, 2017, 02:04:22 PM
Is there a chance that you are not the primary account holder for a group of memberships? I am, and I believe that none of the others received emails or calls.
No there is just me. I suspect that the membership folk haven't got their processes right. It looks like the same deal as with the ACL.
They really need some professional project management.
I have received an email today from noreply@memberlink.net.au confirming the renewal and the $303.95. 
I don't know if that would have come anyway (as it is a business week since the transaction), or if it was sent out because I asked for some form of receipt, but at least I have it. Thanks everyone for all your helpful suggestions which basically stopped me getting the bank to bounce the transaction as a rogue one. 
Title: Re: Memberships
Post by: mellod on September 15, 2017, 09:19:53 AM
Received an email yesterday saying my pack would be mailed within the week.
Title: Re: Memberships
Post by: Paolo on September 15, 2017, 05:19:10 PM
Picked up my goodies today, nice scarf and caps.

Also included lanyard, and card and membership car sticker, as well as match schedule fridge magnet, and a booklet detailing the past season summary.

Also a DEN letter explaining about the Den.
Title: Re: Memberships
Post by: Chico Raul on September 15, 2017, 06:07:38 PM
 Received email today saying I need to go to Ballymore to pick up my pack. 
Title: Re: Memberships
Post by: BrynFC on September 15, 2017, 06:32:27 PM
Received email today saying I need to go to Ballymore to pick up my pack.

So they aren't posting it out???
Title: Re: Memberships
Post by: miron mercedes on September 15, 2017, 06:44:44 PM
Received email today saying I need to go to Ballymore to pick up my pack.

So they aren't posting it out???
only if you requested it ...
here's what I received yesterday ....


"Dear Miron, (no they didn't call me Miron....but I didn't want my "other" name out there)

You may have received notification that membership packs are now ready for collection.

Please note, on your order we have it recorded that you paid for postage.

We will post your membership pack within the week and you should receive your membership pack no later than Friday September 29.

Call 1300 395 020 or email membership@brisbaneroar.com.au for any queries"
 
Title: Re: Memberships
Post by: Chico Raul on September 16, 2017, 09:41:26 AM
Received email today saying I need to go to Ballymore to pick up my pack.

So they aren't posting it out???
Apparently not at least in my case. Mine was auto renewed although I could not see any settings on my on-line account where my permission to do so  is recorded.
Basically is has name, address, phone number, account number that's it. No credit card info etc.
And I was given no option to have it posted.
As long as I get it I will not make a fuss but it is a bit irregular imo.
Title: Re: Memberships
Post by: Chico Raul on September 18, 2017, 06:06:12 PM
Received email today saying I need to go to Ballymore to pick up my pack.

So they aren't posting it out???
Apparently not at least in my case. Mine was auto renewed although I could not see any settings on my on-line account where my permission to do so  is recorded.
Basically is has name, address, phone number, account number that's it. No credit card info etc.
And I was given no option to have it posted.
As long as I get it I will not make a fuss but it is a bit irregular imo.
It looks like Roar are expecting people to go to Rugby House. Which would save a fair bit of postage for the packs especially those getting the hat and scarf etc.
For those who don't know, Rugby House is the building on your right as you come down down the Hill from Butterfield St to Ballymore.
There is a car park right in front. If you get to the stadium itself, you have gone too far. Turn around an the building is facing you.
You should see a sign outside directing people to the first floor.
Go up the stairs and you should see a desk in front of you. If no-one is there, there is a bell to ring.
Apparently 4500 memberships have been sold so far, (better than this time last year) and they are hoping for a bit of a rush in the last couple of weeks.
Title: Re: Memberships
Post by: MonteCristo on September 26, 2017, 12:35:33 PM
I have stack of scarves now - I won't bother picking that stuff up if I have to go to Ballymore. I just want my card so I can get into the games! Same thing each year.
Title: Re: Memberships
Post by: Orange Emperoar on September 26, 2017, 01:00:40 PM
The pack will be available at the training event at Suncorp this Friday. It's free and the packs are available inside under the northern screen. You just need to arrange a ticket, details of which have been sent to members.
Title: Re: Memberships
Post by: mellod on October 03, 2017, 06:09:36 PM
Apparently meant to receive the pack no later than Friday last week. Still haven't gotten anything. Anyone else not received theirs yet?
Title: Re: Memberships
Post by: Chico Raul on October 03, 2017, 06:38:56 PM
The sensible thing to do would be to mail out the membership cards, and hand out the packs at the games imo.
Title: Re: Memberships
Post by: Orange Emperoar on October 03, 2017, 07:05:29 PM
I overheard the Roar memberships girl saying their had been an issue with Australia Post, and that there would be some follow up this week. I picked mine up at the members event Friday.
Title: Re: Memberships
Post by: MonteCristo on October 06, 2017, 05:59:42 PM
Anyone got their card in the mail yet? Last minute as always I take it.
Title: Re: Memberships
Post by: Cameron89 on October 07, 2017, 01:10:00 AM
My membership pack arrived on Tuesday.
Title: Re: Memberships
Post by: mellod on October 07, 2017, 11:20:10 AM
Still haven't received mine.
Title: Re: Memberships
Post by: roarsome on October 09, 2017, 10:00:40 AM
Still no card yet. I imagine those that haven't received the card yet will have to collect at Gate B before game Friday night. That's what usually happens.
Title: Re: Memberships
Post by: MonteCristo on October 11, 2017, 05:34:58 PM
It's only Wednesday. Still no card. Thanks club!
Title: Re: Memberships
Post by: roarsome on October 13, 2017, 09:47:47 AM
Just phoned club. Membership cards AND packs are available to be collected from stand near Gate B from 5pm. The email that went out should have specified it was both!
Title: Re: Memberships
Post by: MonteCristo on October 13, 2017, 04:47:24 PM
Just phoned club. Membership cards AND packs are available to be collected from stand near Gate B from 5pm. The email that went out should have specified it was both!

Great communications from the club. Thanks for the heads up.
Title: Re: Memberships
Post by: mellod on November 02, 2017, 12:11:27 PM
Just got off the phone with the Roar. Almost at the 5th game of the season and they tell me that my membership card still hasn't been printed and they have no control over it (and no idea when I will get it).

Anyone else still not received theirs?
Title: Re: Memberships
Post by: miron mercedes on November 02, 2017, 12:41:05 PM
maybe the printers are not releasing them till they are paid ....spoilsports !
Title: Re: Memberships
Post by: mellod on November 02, 2017, 01:05:52 PM
maybe the printers are not releasing them till they are paid ....spoilsports !

Was thinking it could be this. Would not surprise me, sadly. Bossy sent me a message and is looking into it, so will hopefully get sorted.
Title: Re: Memberships
Post by: theoworldwide on November 04, 2017, 06:05:04 AM
Is it imcompetence or a complete lack of resources? Or both?